How Do New and Current Members Access Their Accounts?

The Connect Now process is dynamic – you can give the same URL to your new members and current members. The system will use a few prompts to determine which workflow will fit their needs to create a new account, access their existing account, or transfer membership to another club. Below are the different scenarios users will see. Members can visit MyAirForceLife.com to access their account.
Members will be directed to www.memberplanet.com/account/usaf.
New member
1. New members will click New or Existing Member 

2. They will be prompted to enter their email address and click Continue
3. They will begin the Create New Account process and click Submit
  • The information new members will be asked to complete includes essential account information like email address and password creation. Members will also be asked to select the club they’re joining and their current rank. This helps guarantee that information is accurate in each member’s profile, and when a member is promoted, admins can easily edit the profile and change the rank.
On the next screen, their membership level will be displayed and they will have different payment options: Pay with Bank or Pay with Card.

​4. After entering their payment information, they will click Pay Now to submit their payment
Member information is sent to the club admin to complete the member-approval process.
User who created an account but did not complete the payment process
​1. Users will click New or Existing Member
2. They will enter their email address and click Continue
Our system will recognize that user’s email address as having been entered before and a security code will automatically be sent to their email account. 
3. They must retrieve the security code from their email account and enter it
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4. Users will confirm the name of the club they’re joining and their rank by selecting it from the dropdown menus
5. Users will enter their payment information associated with the membership level and click Pay ​Now
Once they submit their payment, their information is sent to the club admin to complete the member approval process.
Returning user or existing member
Members may wish to make current or early dues payments. They can also complete other frequently used actions like edit and remove payment details and view their member card.
1. Members will click on New or Existing Member
2. They will enter their email address and click Continue ​
A security code will be instantly sent to their email address.

Note:  A new code will be sent every time a member attempts to log in to their account from this site.

3. They will enter the security code and click Continue 
4. Members will select the option they want from the list:
Aside from informing members of the status of their membership, they can also access these most frequently used account options:
  • Make another payment – This allows a member to make dues payments ahead of schedule
  • Change Payment Info – A member can edit or remove their payment details such as changing the credit card on file
  • Change Password – A member can create a new password for their Air Force Club membership account
  • View Member Card – View or download their current member card
Selecting one of these actions will take members directly to that module within their member portal to complete the process.
​ Transfer membership
If a member is transferring bases and needs to request to transfer membership to another Air Force Club, they can take care of that process here.
​1. Members will click Transfer Membership
2. They will complete the Club Membership Transfer Form (for Permanent Change of Station or temporary transfer) including selecting which club they’re transferring to from the dropdown menu 
3. They will click Submit once they’ve checked they’ve entered the correct information
​Once submitted, the transfer request information will be sent directly to headquarters for final review and completion.